Accessibility

Ingenium is committed to creating inclusive spaces and addressing accessibility barriers so that visitors, staff and volunteers have opportunities to enjoy our museums.

Should you have any specific access needs, staff will gladly work with you to find a suitable solution so all can enjoy the Canada Aviation and Space Museum.

The Canada Aviation and Space Museum has received an Accessibility Certified rating under the Rick Hansen Foundation Accessibility Certification™ program. This certification acknowledges features of the building such as accessibly designed interior circulation and exhibition spaces, signage, and accessible parking.

The museum’s main visitor entrance is equipped with push button automatic doors. Accessible washrooms are available throughout the building. All museum levels are accessible by elevator.

Close up of the interlock stone walkway that leads to the Canada Aviation and Space Museum. On the left, there is a curb and a bench. On the right, there is a hand rail. There is a slight grade.

A view of the interlock pathway connecting the museum to its parking lot. On the left there is a metal hand rail, while on the right there is a curb. Grass is on both sides, with parking in the distance. There is a slight grade.

A close-up of the flooring in the museum. The museum floor is low-pile grey carpet.

An overhead shot of the museum. The walkways are a low-pile grey carpet, with small black barriers creating a divide to where the aircraft and artifacts reside.

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Exhibitions

Accessibility standards inform our exhibition design, including considerations for:

Height of text panels
Touchscreen controls
Height range for viewing objects up close
Colour, contrast, size, and legibility of text
Circulation routes
Height, location, and design of seating

The museum has prepared self-guided tours for several of its exhibitions. They include panel texts, descriptions of exhibition content, and navigation directions. Visitors can download the Braille Ready File (.brf) for use on their personal braille reading device, or the Portable Document Format (.pdf) for use with text reading software such as Voice Dream.

Download self-guided tours

Health in Space (BRF, 38 KB)

Health in Space (PDF, 706 KB)

Eyes on the Skies (BRF, 69 KB)

Eyes on the Skies (PDF, 668 KB)

Early Aviation (BRF, 44 KB)

Early Aviation (PDF, 637 KB)

Physical copies of the museum’s self-guided tours, written in braille, are also available at the information desk.

Accessible parking

Visitor drop off and pick up is allowed at the main entrance to the museum.

Designated spaces are available for people with an accessible parking permit. There is no fee for parking vehicles with a valid accessible permit.

There is a designated parking spot for expectant parents.

Visitors may pay for parking using pay stations on site, or the Park Indigo app. Please note that paying in advance does not guarantee a parking spot.

Park Indigo app

Download the app on iOS or Android.
When you arrive at the museum, find a parking spot.
Using the app, select the museum as your location.
Enter your license plate number.
Select the desired amount of time.
Pay by phone and enjoy your museum visit

Sensory considerations

Light, noise, and crowds will vary throughout the Canada Aviation and Space Museum. At peak times, the museum will be noisy; visitors may consider bringing noise-reducing headphones.

Support persons

We are pleased to provide free museum admission to one support person accompanying each visitor with disabilities.

Service animals

Service animals are welcome in all areas of the museum.

Assistive devices

Standard and motorized wheelchairs, as well as strollers, can be borrowed on a first-come, first-served basis, at no charge. To sign out an assistive device, please visit our admissions desk.

Washrooms

Accessible washrooms are located in the main entrance of the museum, near the café and at the back of the museum adjacent to the Library and Archives.

Baby care and nursing

Washrooms throughout the museum feature diaper-changing tables.

Breastfeeding is welcome in all areas of the Canada Aviation and Space Museum.

Interpretation

All services, programs, and exhibitions at the museum are offered in both English and French.

Website

We strive to comply with all accessibility standards across our website. Please contact us if there are materials that you are having difficulties accessing, and we will work with you to provide the information in a format that meets your needs.

Our commitment to accessibility

Ingenium’s 2022-2025 Accessibility Plan outlines our commitment to becoming an inclusive organization that provides accessible programs, services, facilities, and employment opportunities. We are collaborating to identify and remove all barriers to accessibility.

Questions or inquiries about Ingenium’s Accessibility Plan or other accessibility initiatives can be directed to accessibility-accessibilite@IngeniumCanada.org.